Electric Service

How do I get my power turned on?

You may apply for electric service online or call us at 1-888-430-5787.You will need the following information to apply for service:

  • Name of the company (or name for the primary account holder, if different)
  • Service address (where the power is to be turned on)
  • Names of any Alabama Power engineering or marketing representatives who have assisted you
  • County, location name and building size information (if the building is new)
  • Company phone number
  • Federal tax ID (or Social Security number of the primary account holder)
  • Mailing address (if different than service address)
  • Effective date you would like service to be turned on (Monday through Friday)
  • Temporary contact information during the installation process.


We can connect your electric service Monday through Friday if all inspection requirements are complete (service is not available on weekends). Orders submitted during regular business hours (Mon-Fri 8:00am to 5:00pm) are eligible for next day service. Please note that we will not be able to provide next-day service for new service

Do I have to pay a deposit when I apply for new service?

Yes. All commercial customers are required to submit a deposit or other security when establishing service. Some commercial customers may be eligible for non-cash deposit alternatives. Please contact the Business Service Center at 1-888-430-5787 for more information.

How is the amount of the deposit determined?

The deposit required for a commercial account is twice the average monthly bill of the location being connected. If we do not have a sufficient usage history for your location, we will estimate your usage based on the type of business and size of your building.

Billing and Payments

How can I get a copy of my paper bill?

You can download and print a PDF version of your current bill and past bills. In most cases you can print 3 months of billing history.

  • To obtain a copy of your current bill, use the “View/Print Bill” link on the My Account page.
  • To obtain copies of your past bills, use the “Bill History” link under on the My Account page. Click on the date of the billing period in question to view the bill.

What billing services are available online?

Business customers can enroll in Paperless Billing or Auto Pay through the Online Customer Care section of our website.

What payment options are available?

We offer many different payment options for your convenience:

  • You can make a one-time payment online using your bank checking or savings account. You may pay from the My Account page or the Pay Bill page.
  • You can mail a check or money order (never cash) in the envelope provided.
  • Auto Pay is a free bill payment program where you authorize your bill amount to be automatically debited from your bank checking or savings account.
  • Pay in person at your local Alabama Power Office.

Pay instantly with a credit card by calling Bill Matrix at 1-800-835-2702 or you may access this service on the Pay Bill page (a processing fee is required.)

Does Alabama Power accept credit card payment?

Credit card payment are accepted through Bill Matrix, a third-party company. A processing fee is required by Bill Matrix.

Where do I mail my payment?

Mail payments to P.O. Box 242, Birmingham, AL 35292. Mail a check or money order - never send cash through the mail. Use the envelope included with your bill if possible. Always be sure to include your payment stub and write your account number on your check.

Outages

How is power restored to my business?

We concentrate our initial restoration efforts in the areas and on the power lines that restore electricity to the greatest number of people in the shortest period of time. We place emphasis on vital community needs such as hospitals, emergency services, public safety, and water and sewage facilities. Please be patient, and we will restore your electric service as soon as we possibly can.

General Customer Service

What are your Customer Service business hours?

You can reach us 24 hours a day, 7 days a week by phone or email. Email inquiries will receive a response from Customer Service within one business day. Please visit the Contact Customer Service page for detailed information.

You may report a power outage 24hrs/7 days a week at 1-800-888-2726.

Where do I mail my payment?

Our mailing address can be obtained on the Contact Customer Service page. Mail a check or money order - never send cash through the mail. Use the envelope included with your bill if possible. Always be sure to include your payment stub and write your account number on your check.

How do I know which rate is best for my business?

We can complete a rate analyses to compare your electric usage against available rates and help you decide the best rate for your business.

My Account

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