February 2017 Release

Alabama Power continues to make improvements in how we serve you online to keep pace with the constantly changing evolution of technology. Our customers have told us they want personalized communications and enhanced education about how to better use our service. So we’ve made it even easier to learn about being more energy efficient, available payments options, and provided more digital self-service options to manage your account on-the-go.

Every change we make is to continue delivering the highest level of customer satisfaction possible. It is our commitment to you that we keep improving our digital platforms, so it can be of better service to you. Take a look at the ongoing updates we are making to serve you better.

Click here to see our full list of updates.

It is now easier than ever to view multiple accounts

We’ve moved the account selector to the top, left-hand corner, where it is easier to see.  Now, you can add nicknames to your different accounts, helping you easily identify properties and stay organized.

UPDATED: February 19th, 2017

We have made managing multiple accounts a breeze

A newly redesigned account management page keeps you organized with all your existing accounts listed on one, easy to navigate page.  Here you can set your default account, add new accounts and delete accounts.

UPDATED: February 19th, 2017

Adding money saving options to your account is now easier

Enroll in paperless billing, budget billing and renewable energy programs. You can manage all these account options quickly and effortlessly.

UPDATED: February 19th, 2017

Register for an online account without the hassle

We have made it easier than ever to create an online account.  Now, you don’t need a hard-to-find access code to register; all we need is your first and last name, zip code and last 4 digits of your social security number to get you started.

UPDATED: February 19th, 2017