June 2017 Release

Alabama Power continues to make improvements in how we serve you online to keep pace with the constantly changing evolution of technology. Our customers have told us they want personalized communications and enhanced education about how to better use our service. So we’ve made it even easier to learn about being more energy efficient, available payments options, and provided more digital self-service options to manage your account on-the-go.

Every change we make is to continue delivering the highest level of customer satisfaction possible. It is our commitment to you that we keep improving our digital platforms, so it can be of better service to you. Take a look at the ongoing updates we are making to serve you better.

Click here to see our full list of updates.

June 2017 Release

 

Manage your account for your home quicker than ever

Need to start, disconnect, or transfer service for your home? It’s easier than ever with our new Online Customer Care Center. It is no longer necessary to create a profile to start, disconnect or transfer service. And now, you can manage your service from anywhere, at any time.

UPDATED: 6/29/17

Get started in the Support Center.

Follow the simple instructions to start service for your home.

You can transfer service more quickly because you no longer need to create a profile.

There’s no need to create a profile to stop service online, so you can do this with fewer steps.

 

Manage your business accounts quicker than ever

Need to start, disconnect, or transfer service for your business account? This process now takes fewer steps in the new Online Customer Care Center. Additionally, it is no longer necessary to create a profile to start, disconnect or transfer service. And now, you can manage your service from anywhere, at any time.

UPDATED: 6/29/17

Simply navigate to the Support Center to manage your business accounts. You will easily find the options to start, stop or transfer service.