May 2017 Release

Alabama Power continues to make improvements in how we serve you online to keep pace with the constantly changing evolution of technology. Our customers have told us they want personalized communications and enhanced education about how to better use our service. So we’ve made it even easier to learn about being more energy efficient, available payments options, and provided more digital self-service options to manage your account on-the-go.

Every change we make is to continue delivering the highest level of customer satisfaction possible. It is our commitment to you that we keep improving our digital platforms, so it can be of better service to you. Take a look at the ongoing updates we are making to serve you better.

Click here to see our full list of updates.

 

Pay multiple accounts from one place with Multi-Pay

If you have multiple accounts with Alabama Power you can pay them with one single process, thanks to Multi-Pay.

UPDATED: 5/28/17

Step 1 – Click the Pay Multiple Bills link from the Overview page

Step 2 – Access which bills need payment

Step 2 continued – Select the accounts that need payments

Step 3 – Receive confirmation of successful payments

Step 4 – Receive confirmation of successful payments