October 2016 Release

Alabama Power continues to make improvements in how we serve you online to keep pace with the constantly changing evolution of technology. Our customers have told us they want personalized communications and enhanced education about how to better use our service. So we’ve made it even easier to learn about being more energy efficient, available payments options, and provided more digital self-service options to manage your account on-the-go.

Every change we make is to continue delivering the highest level of customer satisfaction possible. It is our commitment to you that we keep improving our digital platforms, so it can be of better service to you. Take a look at the ongoing updates we are making to serve you better.

Click here to see our full list of updates.

Quick links get you where you need to be fast

One of the most prominent features of our homepage are the quick links that take you to some of the most popular account actions you might need access to. You can log in, create an online account, get bill payment options, report an outage, start or stop your service and contact customer service.

UPDATED: October 20th, 2016

It’s available on all your devices

Get access to your account anywhere, anytime, and on any device. We made AlabamaPower.com responsive so you can get what you need on the go. When you open this site on your mobile device it will first show you our quick links including; the login button, the bill payment section, the area to report an outage, how to start or stop your service, and fast access to our customer service options.

UPDATED: October 20th, 2016

Make your usage make sense

We’ve re-designed the entire account section for you. The new version makes it easier than ever to see your power usage and make sense of it. Get insights into how you’re using electricity, and make smart changes to save money.

UPDATED: October 20th, 2016

Get money saving tips, and see new programs

Your homepage offers more than just quick access to whatever you’re looking for. We have a whole host of energy saving tips, and new programs that might interest you. Scroll down and see some ways you can save on your bill each month.

UPDATED: October 20th, 2016

 

We made it easier to find what you’re looking for

The navigation bar at the top of all pages lets you find what you need quickly. You can search our site for something specific, get access to customer service, log in to your account or expand the menu by clicking the hamburger menu in the top, left-hand corner to see all the sections of the site.

UPDATED: October 20th, 2016

Put your account in your hands

We reorganized the account section based on what you’ve told us about how you access your account online. Like the rest of AlabamaPower.com, it is easily accessible on any device; your mobile phone, tablet, or computer.  The navigation has been completely re-built so you can make the changes you need to in a matter of seconds.

UPDATED: October 20th, 2016