General Inquiries
Thank you for your interest in Alabama Power. Reach customer service for general, non-emergency questions and comments. Other options:
Request, comment or question
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Contacts
Power Outage Reporting -
1-800-888-2726
Residential Customer Service -
1-800-245-2244 (24 hrs/7days)
Commercial Customer Service -
1-888-430-5787 (7:30am - 6pm CT, M-F)
Web site Assistance -
1-800-245-2244 (7:30am - 6pm CT, M-F; message recorder otherwise)
Customer Service:
Alabama Power
Customer Service
P.O. Box 2641
Birmingham, Alabama 35291
Payment Address:
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292
Headquarters:
Alabama Power Company
600 North 18th Street
Birmingham, AL 35291
