Billing and Payments
About Your Bill
Understanding Your Power Bill
How to Read Your Bill
Your Alabama Power bill includes: a 13-month usage chart, Alabama Power contact information, your Account Number and Web Access Code, information on payment programs and payment options, your power usage, your Power Plan and your bill total and detachable payment stub.
Access your bill online or via email through our Paperless Billing program.
13-month usage chart
The Usage Information Chart provides at-a-glance information about your power usage over a rolling 13-month period. In addition, the information chart also allows you to view your average daily power usage and your power usage by month.
Contact Information
Do you need to contact us? Alabama Power’s contact information including phone numbers and our website address is located in the upper right hand corner of your power bill.
In the top right hand corner of your power bill, you can also quickly access our customer service number, how to report a power outage, or how to pay your bill.
Account Number and Web Access Code
Looking for your account number or Web Access Code? Your Account Number and Web Access Code is also located in the top right corner of your bill.
Your Web Access Code will be needed to access your account online.
You’ll need your account number for paying your bill or talking to us about your account.
Payment Programs & Payment Options
We offer several payment programs including: Budget Billing, FlatBill, Auto Pay and Paperless Billing and payment options: online payment, by mail and at a local Alabama Power office so you can determine which best suits your lifestyle.
Click here to see learn more our payment programs
Power Usage, Power Plan and Bill Total
The details of your bill have been moved to the second page of your bill, where you can see your current usage, your plan and the total amount for your current electric services.
Mailing Your Bill Payment - (Detachable Payment Stub)
The detachable payment stub used when mailing in your payment is located at the bottom of your power bill. The payment stub displays the total payment due, the payment due date and the payment mailing address.
Payment Address:
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292
Power Bill FAQs
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How do I pay my bill?
Alabama Power provides multiple ways to pay your bill. You can...
• Pay online using your bank account
• Mail your payment to:
Alabama Power Payments
P.O. Box 242
Birmingham, Alabama 35292
• Pay at an Alabama Power office or payment center.
Email FAQ -
How do I update my contact information?
If you need to change your primary contact phone number or email, you can do so by logging in and selecting “My Contact Information” link.
• Log in to Update Your Account Now
Email FAQ -
How can I better manage my energy usage and save money?
You will find lots of helpful information on our website about energy usage and bill savings.
Email FAQ -
How do I sign up for online access to my account?
Signing up for online account access is easy.
Locate your account number and access code on your bill.
Create an online user ID and password.
Provide your account number and access code.
Sign Up for Online Account Access Now.
Email FAQ
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How do I enroll in Paperless Billing?
Enrolling in Paperless Billing is simple.
Create an online ID and password.
Provide your account number and access code.
Select the Paperless radio button and then click "Save".
Check the screen to see if you are required to validate your email.
You are now enrolled and can start enjoying the many benefits of paperless billing.
Enroll in paperless billing now.
Email FAQ