Payment Assistance Programs
We care about helping our neighbors in need. There are several programs and tools available to assist customers who are having trouble paying their power bill. Explore the options below to see if you are eligible.
Find Assistance
If you’re struggling to manage your energy usage or pay your electric bill, this tool will connect you with financial assistance options. By answering a few anonymous questions, you’ll learn about available resources and energy-saving programs as well as how to apply for help.
Use our Energy AssistantLow-Income Home Energy Assistance Program (LIHEAP)
LIHEAP helps eligible low-income households in Alabama with the cost of heating and cooling their homes. The program provides year-round assistance to ensure families can maintain safe and comfortable indoor temperatures – no matter the season. LIHEAP offers two distinct seasonal programs:
- Heating Assistance: October 1 – April 30
- Cooling Assistance: May 1 – September 30
All LIHEAP applications must be submitted through your local Community Action Agency. See the list of agencies below. Assistance is available in all 67 Alabama counties.
Federal Benefits
Benefits.gov is an online resource to help you find federal benefits you may be eligible for in Alabama. Use the Benefit Finder Tool to see which benefit(s) you qualify for.
Special Needs Assistance Programs
We provide several programs for customers with special needs, including alternate payment dates for people who rely on monthly government checks. We also offer Braille and large-print bills as well as telecommunications services for the deaf.
Low Income Assistance Programs
Discounts are available for customers receiving Supplemental Security Income (SSI) or Medicaid for Low Income Families (MLIF). The discount includes $14.50 toward the customer charge and exemption from paying certain state utility license tax fees.
Project SHARE
A program in partnership with the Salvation Army, Project SHARE helps pay the energy bills of low-income Alabamians, who are age 60 or older and/or disabled, if funds are available. You can apply for assistance from Project SHARE at your local Salvation Army office or by calling 205-328-2420. Or you can choose to help your neighbors by making a monthly donation via your Alabama Power account.
The Alabama Business Charitable Trust Fund
Our stockholders created the Alabama Business Charitable Trust in 1992. The Trust is a social welfare organization that provides energy assistance to low-income households. It operates at a higher income guideline than most federal programs, which offers an opportunity for those who cannot receive federal dollars to apply. The Trust partners with community action agencies (listed at the bottom of this page) and other nonprofits to help cover the cost of energy bills for families facing financial hardship. If you’re interested in ABC Trust programs, you can contact the community action agency in your county.
Energy Assistance Portal
The Energy Assistance portal is a tool that is free for agencies and churches, as well as public and private charitable organizations, to use while assisting Alabama Power customers with their energy costs.
Community Action Agencies
Agencies Administering ABC Trust Funds
Alabama Council of Human Relations
950 Shelton Mills Road
Auburn, AL 36831
334-821-8336
Serves: Lee County
Catholic Social Services
188 South Street
Mobile, AL 36606
251-434-1550
Serves: Mobile County
Community Action Committee of Chambers-Tallapoosa-Coosa
170 South Broadnax Street
Dadeville, AL 36853
256-825-4287
Serves: Chambers, Tallapoosa, and Coosa Counties
Community Action of Etowah County
624 Broad Street
Gadsden, AL 35901
256-546-9271
Serves: Etowah County
Community Action of South Alabama
26440 N. Pollard Road
Daphne, AL 36526
251-626-2646
Serves: Baldwin, Escambia, Clarke, Conecuh, Wilcox, Marengo, and Monroe Counties
Community Action Agency of Northeast Alabama
1481 McCurdy Avenue South
Rainsville, AL 35986
256-638-4430
Serves: Blount, Cherokee, Jefferson, St. Clair, and Marshall Counties
Community Action Agency of Northwest Alabama
745 Thompson Street
Florence, AL 35630 256-766-4330
Serves: Franklin County
Mobile Community Action Agency
461 Donald Street
Mobile, AL 36617
251-457-5700
Serves: Washington County *Weatherization: Choctaw County*
Community Action Agency of Talladega, Clay, Randolph,
Calhoun, and Cleburne
136 North Court Street (P.O. Box 278)
Talladega, AL 35160
256-362-6611
Serves: Clay, Randolph, Talladega, and Cleburne Counties
Community Service Programs of West Alabama
601 Black Bears Ways
Tuscaloosa, AL 35401
205-758-4756
Serves: Tuscaloosa, Bibb, Hale, Greene, Fayette, and Lamar Counties
Community Action Partnership of Middle Alabama
116 Chilton Place (P.O. Drawer 559)
Clanton, AL 35046
205-755-1204
Serves: Chilton, Shelby, Elmore, and Autauga
Community Action Partnership of North Alabama
1909 Central Parkway SW
Decatur, AL 35601
256-355-7843
Serves: Lawrence, Cullman, Marion, and Winston Counties
Family Services Center of Calhoun County
105 West 15th Street (P.O. Box 2649)
Anniston, AL 36202
256-231-2240
Serves: Calhoun County
Macon-Russell Community Action Agency
1103 Avant Street
Tuskegee, AL 36083
334-727-6100
Serves: Macon and Russell Counties
Montgomery Community Action Committee
1066 Adams Avenue
Montgomery, AL 36104
334-263-3474
Serves: Montgomery County