As part of 2021’s Hurricane Preparedness Week, Alabama Power is announcing new methods of communicating with customers, including an interactive map and personalized alerts. These tools give customers the information they need – how and when they want it.
“We are committed to providing reliable service and timely, accurate communication to our customers,” said Jonathan Porter, Alabama Power senior vice president of Customer Operations. “We understand our customers look to us to restore service as quickly and safely as possible when severe weather strikes. These tools allow customers to track restoration progress through their preferred method of communication.”
The company is rolling out new tools to keep customers informed, especially during storms:
To sign up for Outage Alerts, text “Enroll” to APCOUT (272688) from a device connected to an Alabama Power account or visit AlabamaPower.com/Alerts. Customers can customize their preferred delivery method and frequency of updates. Once enrolled in Outage Alerts, customers can easily report an outage by texting “Out” or check the status of an outage by texting “Status” to 272688.
“Let the safety and well-being of loved ones be top of mind this storm season,” said Porter. “Update your emergency preparedness kit and sign up for outage alert notifications to receive real-time outage information for your home.”