A strong storm can cause widespread damage and power outages. Our restoration team works hard to make your outage as brief as possible. Read on to learn how to stay safe and what you can do while recovery is underway.
The storm may be over, but you may still be feeling its effects. Stick to these best practices to continue to ensure safety until restoration from the storm is complete.
It’s very important to understand an essential fact about your meter box – this important part of your electric system does NOT belong to Alabama Power.
The meter box belongs to the customer. If it’s damaged by weather or by any kind of accident, repair is the customer’s responsibility. Alabama Power cannot, by regulation, connect power to a damaged meter box.
You can feel tremendous frustration at this restriction. It’s understandable – after anxious hours waiting for power to be restored, who wouldn’t be frustrated by an even longer wait?
Still, if your meter box (or the pole on top of it) is damaged, a professional electrician must repair it to code before we’re allowed to restore your service.