My Online Account
How to Set Up an Online Account
- Register your account. Visit our Online Customer Care center to find your account using either your personal information, email address or billing information. Once located, simply create your profile by entering a username and password.
- Confirm your password. Finish the registration by completing the online form and submitting it.
- Log in to your new online account. Visit the log in screen and enter your new username and password. You’re all set!
Download the Alabama Power App
Make payments quickly and securely, track energy usage, report outages, view the outage map and receive real-time personalized text alerts with our free app – available for download in the App Store and Google Play.
Benefits of an Online Account
Alerts & Communications
For any notifications, like outage and energy usage alerts, ensure your contact info is updated in your account settings. You can also customize your alerts to make sure you’re only hearing from us on the topics that interest you.
Sign Up or Update Alerts
My Power Usage
Receive email alerts on your usage to help you stay within your energy budget.
Outage Alerts
Get real-time outage information sent directly to you via text, email or phone call.
Billing and Payment Alerts
Receive billing and payment notifications by text or email.
Having trouble setting up or logging in to your account?
Contact us at 1-800-245-2244, Monday through Friday, from 7:00 a.m. to 7:00 p.m. CST.
Please have your bill information (account number and access code found on your bill) on hand if needed.
Mobile App FAQs
Who can use the Alabama Power app?
All Alabama Power residential electric customers.
How do I download the app?
Visit the app store on your Apple or Android device.
Do I need an Alabama Power online account to use the app?
Yes, you can use your existing online profile to manage your account within the app. If you do not have an online account with us, you will need to register for one. The app will have a “Register” link to help guide you through the process or you can follow our three-step guide here.
I already have an Alabama Power app. Do I need to download a new one?
Yes, you can use your existing online profile to manage your account within the app. If you do not have an online account with us, you will need to register for one. The app will have a “Register” link to help guide you through the process or you can follow our three-step guide here.
Who should I contact if I’m having issues with the app?
Contact our Customer Service team at 1-800-245-2244. Available weekdays from 7 a.m. until 7 p.m. Visit the app store on your Apple or Android device.
How do I delete or remove accounts from my profile on the mobile app?
To delete an account from your profile on the mobile app, follow these steps:
- Login to your profile.
- Navigate to the “Account” section.
- Choose “Manage Accounts.”
- Select the trashcan icon located at the top right corner next to the account description.
- Confirm your selection to remove the account.
How do I delete or remove accounts from my profile on desktop or mobile browser?
To delete an account from your profile from desktop or mobile browser, follow these steps:
- Login to your profile.
- Navigate to “My Profile.”
- Choose “Manage Accounts.”
- Select “Remove.”
- Confirm your selection to remove the account.
Benefits of an Online Account
With your online account, you can view billing and payment history, manage payments, report outages and enjoy access to convenient tools that allow you to:
