Honesty, respect, fairness and integrity guide our communication values. Our news and corporate information staff is ready twenty-four hours a day, seven days a week, to assist the media with any electric utility information.
We value our relationship with the media. Your support helps us provide timely, accurate information to our customers and makes a positive impact in the communities we serve.
Contact media relations at 205-257-4155. Our team is available 24 hours a day, seven days a week, to assist the media with any electric utility news and information. This line is reserved for media only.
Customers should call the customer service center at 800-245-2244 or visit our home or business online service centers. Power outages should be reported at 800-888-2726.
Our news site provides stories highlighting the people and businesses powering our state that are intended to be shared by traditional media, blogs and social media outlets. We also seek opportunities to share your good stories. We provide full credit to our media partners when sharing their good work.
The following resources and materials are available to assist members of the news media with coverage of Alabama Power.