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Payment Assistance Programs

We care about helping our neighbors in need.  There are several programs and tools available to assist customers who are having trouble paying their power bill. Explore the options below to see if you are eligible.

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Project SHARE

A program in partnership with the Salvation Army, Project SHARE helps pay the wintertime energy bills of low-income Alabamians who are age 60 or older and/or disabled. During the summer, people with medical emergencies also may be assisted, if funds are available. You can apply for assistance from Project SHARE at your local Salvation Army office or by calling 205-328-2420. You can help your neighbors by supporting Project SHARE. Donate via your Alabama Power online account or at the Salvation Army Project Share website.

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The Alabama Business Charitable Trust Fund

Alabama Power stockholders created the nonprofit ABC Trust in 1992 to supplement energy assistance efforts. The trust works with local community action agencies to help cover the cost of heating and cooling for low-income families and those struggling with temporary financial problems. Customers interested in ABC Trust programs can contact the community action agency in their county.

Low Income Home Energy Assistance Program

Low Income Home Energy Assistance Program (LIHEAP) is available every year from November to May and helps low-income households pay for heating and cooling their homes. The purpose of LIHEAP is to provide appropriate and timely financial assistance.

Applications for all LIHEAP services are made through a local community action agency. The assistance is available in select counties in Alabama. 

Federal Benefits is an online resource to help you find federal benefits you may be eligible for in Alabama. Use the Benefit Finder Tool to see which benefit(s) you qualify for. 

Low Income Assistance Programs

Discounts are available for customers receiving Supplemental Security Income (SSI) or Medicaid for Low Income Families (MLIF). The discount includes $14.50 toward the customer charge and exemption from paying certain state utility license tax fees. 

Special Needs Assistance Programs

We provide several programs for customers with special needs, including alternate payment dates for people who rely on monthly government checks. We also offer Braille and large-print bills as well as telecommunications services for the deaf.

Energy Assistance Portal

The Energy Assistance portal is a tool that is free for agencies and churches, as well as public and private charitable organizations, to use while assisting Alabama Power customers with their energy costs.