Learn about scams targeting Alabama Power customers and tips to protect yourself.
We have recently detected an ongoing scam across the region that is affecting utility customers.
Scammers are creating fraudulent utility websites, posing as official company sites, with fake customer service numbers. After landing on these fraudulent sites, customers who wish to pay their bill over the phone are calling the associated 800 numbers and disclosing their personal information, falling victim to the scam.
If you wish to pay your bill, please only contact us at our official residential customer service number: 1-800-245-2244 or access your account online here at our official website, alabamapower.com.
If you receive any unfamiliar or suspicious communication from us, please verify your account status online or call the number above to verify that we are indeed contacting you.
An informed customer can combat scammers. Remember these tips to protect yourself from scams:
We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders. Since these alerts are usually specific to your personal account information, you should be cautious when receiving, sharing or responding to them. Here are some tips to help you stay safe and verify us as the sender:
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