Beware of Scams
Phone Scam
Scammers are calling residential and business customers and using the customer’s account information to trick customers into providing fraudulent payments. The caller is demanding immediate payment via money card and warning service will be disconnected if payment is not received.
Online Scam
Scammers are creating fraudulent utility websites, posing as official company sites, with fake customer service numbers. After landing on these fraudulent sites, customers who wish to pay their bill over the phone are calling the associated fraudulent 800 numbers.
If you detect suspicious activity or wish to pay your bill, contact us at our official customer service numbers, 1-800-245-2244 for residential, and 1-888-430-5787 for business customers, or access your account online at our official website, alabamapower.com.
If you receive any unfamiliar or suspicious communication from us, please verify your account status online or call the numbers above to verify that we are indeed contacting you.
How to Protect Yourself from Scammers
Scammers are becoming more sophisticated, but by staying informed, you can protect yourself. Here are some important tips to help you avoid falling victim to scams:
Recognize Fake Calls & Texts
- We will never ask for immediate payment or personal information (like bank account details or credit card numbers) over the phone or by text.
- If you get a suspicious text (e.g., claiming there’s a “glitch in our system”), don’t respond. Instead, call 1-800-245-2244 to verify your account status.
Know Our Contact Number
- We only have two official customer service numbers:
- Residential: 1-800-245-2244
- Business: 1-888-430-5787
- Never call any other 800 number to make payments or get support.
Verify Our Website
- We only have one official website: alabamapower.com.
- If you find us through a search engine like Google, double-check that the URL is correct.
Verify Our Employees
- We will never demand immediate payment at your door. Any Alabama Power employee who visits your home will always show company identification upon request.
- If you’re unsure about someone’s identity, call us before letting them in.
Beware of Grant Scams
Scammers may claim to offer grants to pay your utility bills. Never provide personal details like your credit card number, bank info or Alabama Power account number to anyone making this claim. If someone offers a bill grant, report it immediately to us or your local police department.
Know our Texts and Emails
We often send account messages by text or email. These messages are usually helpful and provide you with information that can help you manage your account. They range from billing alerts to outage updates to friendly reminders. Since these alerts are usually specific to your personal account information, you should be cautious when receiving, sharing or responding to them. Here are some tips to help you stay safe and verify us as the sender:
24500 (ALPOWER)
Text messages regarding your bill will come from this phone number.
272688 (APCOUT)
Text messages regarding an outage will come from this phone number.
G2alabamapps@southernco.com
Email messages regarding your bill will come from G2alabamapps@southernco.com.
do-not-reply@alabamapower.com.
Email messages regarding an outage will come from the sender: do-not-reply@alabamapower.com.
In our texts and emails regarding your account, we sometimes provide links to help you manage your account or to act. Those links will take you to our Online Customer Care (OCC) portal. There you will be asked to log in to your account. If you are suspicious of the text or email, please do not click on any links. Instead visit our website at alabamapower.com and select the log in button to access your account online and to visit our OCC portal.
We limit personal information from being displayed in our text and email messages to protect you further. We will never display your full service address and account number together in an email or text message. It is usually one or the other.
Do you have any questions or concerns about your account?
Contact a Customer Service Agent or check the status of your account anytime online.
Residential Customers: 1-800-245-2244 on weekdays from 7 a.m. – 7 p.m.
Business Customers: 1-888-430-5787 on weekdays from 7 a.m. – 6 p.m.
Don’t have an online account with us?
Sign up today and enjoy convenient and secure access of your account anytime, anywhere. Plus, enjoy more benefits and helpful tools to manage your bill and energy usage.