As an Outage Alerts participant, you are one of the first customers to stay up-to-date on any power interruptions at your home or business via text, phone or email. Your feedback will help solve unknown problems before we launch the program to all Alabama Power customers.
Your feedback is crucial and will ensure we make necessary system updates to improve the alert system. Following your power restoration, you will be asked to complete a survey. Simply click the link in the email or text to begin. The survey will take less than 5 minutes and will help us identify necessary improvements.
You will not receive an alert the moment your power goes out. The system is designed to send alerts approximately 10 minutes following a confirmed outage.
If you receive an alert and your power is not out, please let us know by responding to your post-restoration survey. We monitor your responses and will be able to investigate the issue.
There are multiple layers to restoring power in either a widespread or isolated outage. Here is a snapshot of the steps we take that play a part in your restoration time:
If it is an isolated issue, most of the time we restore within the projected time frame. However, outages are based on the situation, so even the smallest outage can extend the projected time, depending on unexpected issues that come up while planning or making the repair.
There are several factors that affect how and when we can get the power turned back on. The circumstance that caused the outage, such as a downed line, tree limb, broken pole or unforeseen obstacles found once we arrive to the location, all play a vital role in restoration efforts. To learn more about power restoration, visit alabamapower.com.
Some outages are unrelated to weather. Outages, blinking lights, dimming lights and other power issues can be the result of a tree limb on a power line, squirrels or other animals interfering with equipment, construction damage to a line, a vehicle hitting a pole, and other unrelated weather issues.
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