Whether you have questions about your bill or need to report an outage, our customer service team is here for you. They are dedicated to finding ways to serve you better. Recently, they rolled out changes to improve call center response times and expand self-service options for you.
Improving your Customer Service Experience
Outages & Emergencies
If you need to report an outage or emergency, you can contact us 24 hours a day, seven days a week. You can reach Alabama Power’s Residential Customer Service Call Center for outrages and emergencies at 1-800-888-2726 or text OUT to APCOUT to report an outage.
Subscribe to Alabama Power’s free Outage Alert service to receive personalized notifications and updates via text message, email or phone call. Set up Outage Alerts in your online account or text ENROLL to 272688.
Billing Questions, Payment Arrangements & More
During the peak hours of 7 a.m. to 7 p.m., we often receive a high volume of calls from our customers. As a result, we recently adjusted our Residential Call Center hours for other residential service claims and issues to those peak times, Monday through Friday.
We made this change to improve our call times for you. We never want our customers to sit on hold for extended periods. If you need to talk to a customer service representative about a payment question, payment arrangement or service issue, you can reach us at 1-800-245-2244 or by direct message to @alabamapower on Twitter. We are available Monday through Friday from 7 a.m. to 7 p.m. CST.
Calling us isn’t the only way to get the help you need. You can reach us via chat or email or take advantage of our self-service options.
Quick Questions or Self-Service Support
If you have a problem accessing your account online or have a simple question for us, start a chat! Using our live chat option is a great way to get the help you need quickly.
If you have a complex question that doesn’t need a fast response, send us an email instead. Our customer service team typically responds within three to five business days.
Service Requests, Payments & Account Balances
We offer two fast and easy self-service options for making payments, coordinating collection arrangements and placing service requests. Our Online Customer Care and automated Voice Response Unit (VRU) at 1-800-245-2244. Both systems are available for you 24 hours a day, seven days a week.
Additional Self-Service Options
On our website, you’ll find more options for managing your account at Online Customer Care. Along with payment options and service requests, you can track your energy usage, set up outages and billing alerts, and organize your billing history. You can also enroll in Paperless Billing, Auto Pay, Budget Billing/Flatbill, or Project Share.
We also offer our new online Digital Wallet tool that is easy, fast, convenient, and safe. It allows you to quickly and safely pay your Alabama Power bill with payment methods/apps you already use, such as PayPal, Apple Pay, Venmo, Google Pay, and Amazon Pay.
To start using these tools, log in to your online account or click here to set one up.
Quick References - How to Reach Us: