After the Storm
A strong storm can cause widespread damage and power outages. Our restoration team works hard to make your outage as brief as possible. Read on to learn how to stay safe and what you can do while recovery is underway.
Safety First
- Turn off major appliances to avoid power surges or fire hazards when electricity is restored.
- Keep refrigerators and freezers closed to help preserve food. A full freezer can keep food frozen for up to two days if unopened.
- Leave one light on inside your home so you’ll know when power is restored.
- If it’s safe, leave a porch light on – this helps our crews see when your service is back on.
- Stay away from downed power lines and always assume they are live.
- Keep children and pets away from any downed lines or damaged equipment.
- Avoid standing water and puddles, which may be touching hidden live wires.
- Never try to remove tree limbs from power lines or make repairs to Alabama Power equipment.
- Report downed lines immediately by calling 1-800-888-2726 or contacting local authorities.
- Stay clear of work areas and equipment. If driving near crews, obey road signs and proceed cautiously.
Restoration Process
Please be patient – crews must repair larger transmission lines before restoring neighborhood service.
Don’t approach repair zones or interfere with equipment.
Our teams are working around the clock to restore power quickly and safely.
Meter Box Damage
Here’s something important to know about your meter box – it actually belongs to you, not Alabama Power. If it’s damaged by weather or an accident, you’ll need to contact a licensed electrician to make repairs before we’re allowed to restore power. We know this can be frustrating, especially after waiting for service to come back on, but these rules are in place to keep you and your home safe.
