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Billing and Payments Options

Billing Options

Explore the various billing programs and options we have available, designed to simplify your budget and lifestyle.

 

About Your Bill

It’s important to us that your bill is easy to understand and makes sense to you. We created the tools below to help you best manage your bill and energy usage.

 

Understanding Your Bill

Your power bill should be simple. These tools help explain your charges and alert you to changes, so you can save with confidence. 

Bill Explainer Tool

High Bill Alerts

Receive alerts when your bill may be trending higher than normal due to the weather.

Set high bill alerts

Payment Options

Choose from a variety of payment methods, all of which are secure, simple and designed to meet you where you are.

 

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Pay by Digital Wallet

It’s easy, safe and reliable. Choose from Apple Pay, Google Pay, PayPal and Venmo. All you need is an online account.
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Pay Online

Schedule payments, set alerts, track usage and more with an online account.
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Pay Where You Shop

Pay at more than 2,500 authorized payment locations, such as Walmart and Publix.
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Enroll in AutoPay

Make automatic payments by drafting funds directly from your bank account.
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Pay by Phone

Our Customer Service team can assist you with payments and questions at 1-800-245-2244.
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Pay by Mail

Mail a check or money order to: Alabama Power Payments, P.O. Box 242, Birmingham, AL 35292

Payment & Bill Assistance

We care about helping our neighbors in need.  There are several programs and tools available to assist customers who are having trouble paying their power bill.

Find Assistance for You

Energy Assistant helps connect families with financial assistance when they need it most. By answering a few anonymous questions, you can learn about the available energy assistance options and how to connect with them.

Use our Energy Assistant

Assistance Programs to Help Pay Your Bill

Get help paying your bill with programs like Project Share and Special Needs Assistance. 

Find Assistance

Reconnect Service

Learn what to do if your service gets disconnected because of a missed payment. 

Restore Your Power