Celebrating Customer Service Week: Going Above & Beyond
As part of our celebration of Customer Service Week, October 7-11, we’re shining a spotlight on some of our team members at Alabama Power—those who work behind the scenes to ensure our customer service agents have everything they need to succeed. Their dedication may not always be visible, but it is essential for creating the amazing experiences our customers deserve.
Meet these stars who go Above & Beyond
Julie McCormick is dedicated to improving customer satisfaction through our Online Customer Care platform and mobile app. “Going above and beyond means staying current with the latest tools and advocating for our customers,” Julie shares. By analyzing customer feedback, she helps create self-service options that effectively meet our customers’ needs.
Sherrion Cuevas is part of the Quality Assurance Team, focusing on making every interaction extraordinary. She believes, “Going above and beyond means doing more than what is expected.” Sherrion’s work ensures that every customer feels valued, turning good experiences into great ones.
Mychelle Ellison, a customer care specialist, assists agents with their questions and handles more complex customer issues. She explains, “Going above and beyond means actively listening and providing solutions.” Mychelle’s goal is to make sure that every customer feels appreciated and understood, no matter how unique their inquiry may be.
Tiffany Hammock has spent nearly three decades with Alabama Power, first as an agent and now as a technology analyst. “I know how important it is to support our agents so they can provide the best experience for our customers,” she says. For Tiffany, going above and beyond means always being available and ready to provide solutions.
The far-reaching impact of our team
These dedicated employees are part of a larger effort that has resulted in impressive statistics in the past year. Their hard work ensures that we not only meet but exceed our customers’ expectations. Here is an inside look at the stats, reflecting countless minutes dedicated to meeting customer needs and finding solutions in every daily interaction.
- 1,228,778 agent calls received
- 115,304 emails managed
- 19,844 social media interactions
- 1,360,225 payments in the local offices
- 58,926,072 total customer touchpoints
As we celebrate Customer Service Week, let’s give a big cheer for the incredible individuals who quietly make magic happen every day. Thank you to Julie, Sherrion, Mychelle, Tiffany and the entire Customer Service Team for your unwavering commitment and for helping Alabama Power go Above & Beyond to serve our customers.
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