We're here to help during these trying times. If you’ve been affected by COVID-19 and are having difficulty paying your bill, we offer payment options. Read below to learn more about how we can work with you on a solution.
We are available and happy to assist you.
Supporting our customers and communities
Supporting customers affected by COVID-19 with solutions to meet their needs remains a priority as we continue to navigate the pandemic. In a time that presents unique challenges, our support of our customers and the communities we call home has not wavered.
As part of this continued customer support, we are offering payment options to help customers facing economic or medical hardships due to COVID-19. We understand times are tough right now and will work directly with you on a solution. You can reach out to us over the phone at 1-800-245-2244 Monday through Friday, 7 a.m. to 9 p.m., or online 24/7. Our business office doors are also open if you prefer to discuss in person. We are happy to assist you.
Return to Standard Business Operations
In addition to continuing to support organizations in the state through the Alabama Power Foundation's $1 million pledge, standard business operations include the following services for residential and business customers:
- Responsibly reopening walk-in services at our business offices and Appliance Centers.
- Continuing to work individually with customers on payment assistance resources.
- Using multiple channels to notify customers behind on payments options to maintain service.
When the state of emergency was declared on March 13, we did not disconnect or charge late fees to any customer affected by COVID-19. On September 28, we resumed standard operations.
As always, our customer service team stands ready to work individually with customers who need our help. If you need assistance, you can contact a Customer Service representative by logging into your account or calling 1-800-245-2244.
Our partners in the community also are ready to help. More information on resources and assistance programs through Community Action Agencies are available here.
Our business offices and Appliance Centers are open for walk-in service, in addition to our 24/7 payment kiosks, drop boxes and drive-thru options. You will have one or more service options available at each office.
Another option is visiting one of many Authorized Payment Locations, including grocery stores, drug stores and banks, where bills can be paid with cash. Customers are encouraged to find the location most convenient to them at AlabamaPower.com/PayinPerson. Please note, effective February 1, 2021, Alabama Power payments made at these locations will incur a $1.50 convenience fee. The $1.50 fee is a convenience fee paid to the vendor for processing the payment. No part of this fee is collected by Alabama Power.
If you prefer to use our digital and phone billing and payment options, go here to learn more.
Providing businesses and organizations with helpful resources
We are closely monitoring the impact of coronavirus (COVID-19) on Alabama’s economy and the overall well-being of our business customers. Resources for businesses can be found at altogetheralabama.org, a one-stop shop, announced by Gov. Kay Ivey, where Alabamians can ask for help or lend a hand. In the meantime, we are here to serve you and provide the service and reliability you’ve come to expect.
Here are a few key points to note if you’re a business owner:
- We are working with business customers to arrange extended payments when they are temporarily unable to pay their power bill. If you need to make a payment arrangement, contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.).
- We are working to ensure there is no impact to the reliable service you trust us to deliver. This includes following plans to ensure all operations are handled, even in storm situations.
- If a lease and ID is required for you to establish service for a tenant, please contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.) for assistance.
Scams on the rise amid COVID-19
We have seen an uptick in scammers targeting customers over the phone claiming to be an Alabama Power representative and requesting immediate payment on accounts. These scams happen periodically and are increasing during the COVID-19 pandemic.
Alabama Power works with each of our customers on the best service options for their accounts, and the schemes that criminals use are not part of our business practices.
An informed customer can combat scammers. Remember the following tips to protect yourself from scams:
- We will never come to your door and demand an immediate payment.
- We will never call you and ask you over the phone for bank information or a credit card number.
- Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you. If you have any questions about whether a person actually works for Alabama Power, call Alabama Power at 1-800-245-2244 and do not let him or her inside your home.
- Scammers sometimes claim they represent a public agency or government office offering grants that can pay your Alabama Power or other utility bill. Never provide anyone making this claim your credit card information, your Alabama Power bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.
- If you ever have any question about the status of your Alabama Power account, do not hesitate to call us. You can reach Alabama Power Customer Service weekdays from 7 a.m. until 9 p.m. at 1-800-245-2244.
- The automated voice system at 1-800-245-2244 is available to check account balances 24 hours a day, seven days a week.
Built to be of service to the state
The Alabama Power Foundation and the ABC Trust have pledged $1 million to provide support to communities affected by coronavirus.
The foundation and trust are partnering with agencies including the American Red Cross, Salvation Army, United Way and others.
The foundation is working with its nonprofit community partners to identify needs and where gaps exist. In addition, the trust is collaborating with community action agencies to address food insecurity, medicine and hygiene needs, and energy assistance.
Additional plans to provide community support include:
Reallocating funds to provide accelerated assistance to organizations with a 501(c)3 status, including churches and faith-based organizations that are providing community relief programs.
Coordinating with the Alabama Workforce Council to identify ways to support displaced workers.
Partnering with other foundations to provide relief efforts to small businesses affected by this pandemic.
Manage Your Energy and Account at Home
Take advantage of our energy-efficiency tips and resources to help you track your energy use and manage your account while spending more time at home.
Elevating Alabama amid COVID-19
Alabamians are stepping up to help fellow Alabamians deal with the pandemic.
In keeping with its commitment to bring you “good news from home,” Alabama NewsCenter is looking to share as many examples as possible of Alabamians helping Alabamians during this time of crisis. You can get the latest updates at www.alabamanewscenter.com/coronavirus.
If you have an example of a business or organization doing something to help, let us know by sending an email to email@example.com with the subject “COVID Alabama.” If you are a restaurant or business changing how you operate, let us know so we can pass that along to your potential customers.