Alabama Power’s suspension of disconnects and late payment fees due to non-payment for those impacted by the pandemic remains in place.
We are here to support and serve you
We are closely monitoring the spread of coronavirus (COVID-19) and are prepared to maintain the reliable electric service you trust us to deliver. It is our honor to serve you and the communities we call home.
Supporting our customers and communities
As always, Alabama Power works with each of our customers to offer resources during this uncertain time.
Our suspension of disconnects and late payment fees due to non-payment for those impacted by the pandemic remains in place.
If you are affected and have difficulty paying your bills, contact Customer Service by logging into your account or calling 1-800-245-2244.
Additionally, you have multiple options to easily manage your energy account from home through our website, by phone or mail.
At the start of the pandemic, we adjusted business office operations throughout the state in a measure to proactively protect the health of customers, employees and the communities we serve. Those adjusted operations continue.
Our business offices continue to maintain a number of services for customers, including drop box, drive-thru options or 24/7 kiosks that allow for payments with cash, check or credit/debit card.
While walk-in services at our offices are still temporarily unavailable, you have a self-service option at each business office.
Another option is visiting one of many authorized payment locations where you can pay your bill with cash. Find a location near you at alabamapower.com/payinperson. Availability is subject to those locations’ business hours and any special operations schedules they may adopt at this time.
Providing businesses and organizations with helpful resources
We are closely monitoring the impact of coronavirus (COVID-19) on Alabama’s economy and the overall well-being of our business customers. Resources for businesses can be found at altogetheralabama.org, a one-stop shop, announced by Gov. Kay Ivey, where Alabamians can ask for help or lend a hand. In the meantime, we are here to serve you and provide the service and reliability you’ve come to expect.
Here are a few key points to note if you’re a business owner:
- We are working with business customers to arrange extended payments when they are temporarily unable to pay their power bill. If you need to make a payment arrangement, contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.).
- We are working to ensure there is no impact to the reliable service you trust us to deliver. This includes following plans to ensure all operations are handled, even in storm situations.
- If you are a service provider and were signed up or interested in any of our training classes, the HVAC Training Center has cancelled all classes at this time. We will work with you to reschedule classes for a future date. Visit this page for the latest training updates. If you have any questions regarding your cancelled class or training credits, please contact us at 1-800-634-0154 or email@example.com.
- If a lease and ID is required for you to establish service for a tenant, please contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.) for assistance.
- If you have questions about an electrical inspection, please note some municipalities are closing their offices to walk-in traffic or altering the way appointments are set up for inspections. We can check the status of your area if you contact us.
- Due to circumstances regarding the pandemic, some builder requests such as service orders, trenching and meter sets may experience a short delay. Please be assured we are doing all we can to provide the service you trust us to deliver.
Scams on the rise amid COVID-19
We have seen an uptick in scammers targeting customers over the phone claiming to be an Alabama Power representative and requesting immediate payment on accounts. These scams happen periodically and are increasing during the COVID-19 pandemic.
Alabama Power works with each of our customers on the best service options for their accounts, and the schemes that criminals use are not part of our business practices.
An informed customer can combat scammers. Remember the following tips to protect yourself from scams:
- We will never come to your door and demand an immediate payment.
- We will never call you and ask you over the phone for bank information or a credit card number.
- Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you. If you have any questions about whether a person actually works for Alabama Power, call Alabama Power at 1-800-245-2244 and do not let him or her inside your home.
- Scammers sometimes claim they represent a public agency or government office offering grants that can pay your Alabama Power or other utility bill. Never provide anyone making this claim your credit card information, your Alabama Power bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.
- If you ever have any question about the status of your Alabama Power account, do not hesitate to call us. You can reach Alabama Power Customer Service weekdays from 7 a.m. until 9 p.m. at 1-800-245-2244.
- The automated voice system at 1-800-245-2244 is available to check account balances 24 hours a day, seven days a week.
Built to be of service to the state
The Alabama Power Foundation and the ABC Trust have pledged $1 million to provide support to communities affected by coronavirus.
The foundation and trust are partnering with agencies including the American Red Cross, Salvation Army, United Way and others.
The foundation is working with its nonprofit community partners to identify needs and where gaps exist. In addition, the trust is collaborating with community action agencies to address food insecurity, medicine and hygiene needs, and energy assistance.
Additional plans to provide community support include:
Reallocating funds to provide accelerated assistance to organizations with a 501(c)3 status, including churches and faith-based organizations that are providing community relief programs.
Coordinating with the Alabama Workforce Council to identify ways to support displaced workers.
Partnering with other foundations to provide relief efforts to small businesses affected by this pandemic.
Manage Your Energy and Account at Home
Take advantage of our energy-efficiency tips and resources to help you track your energy use and manage your account while spending more time at home.
Elevating Alabama amid COVID-19
Alabamians are stepping up to help fellow Alabamians deal with the pandemic.
In keeping with its commitment to bring you “good news from home,” Alabama NewsCenter is looking to share as many examples as possible of Alabamians helping Alabamians during this time of crisis. You can get the latest updates at www.alabamanewscenter.com/coronavirus.
If you have an example of a business or organization doing something to help, let us know by sending an email to firstname.lastname@example.org with the subject “COVID Alabama.” If you are a restaurant or business changing how you operate, let us know so we can pass that along to your potential customers.