COVID-19

Due to Alabama’s COVID-19 state of emergency, we will suspend late payment fees and disconnections of service due to non-payment for those impacted by the pandemic.



 

We are here to support and serve you

We are closely monitoring the spread of coronavirus (COVID-19) and are prepared to maintain the reliable electric service you trust us to deliver. It is our honor to serve you and the communities we call home.

 


 

Supporting our customers and communities

As always, Alabama Power works with each of our customers to offer resources during this uncertain time.

Due to Alabama’s COVID-19 state of emergency, we will suspend late payment fees and disconnections of service due to non-payment for those impacted by the pandemic.

Customers who are affected and have difficulty paying their bills should contact Customer Service by logging into their account or calling 1-800-245-2244.

Additionally, customers have multiple options to easily manage energy accounts from home through our website, by phone or mail.

In a move to proactively protect the health of customers, employees and the communities we serve, we are temporarily adjusting business office operations throughout the state. During adjusted operations, business offices will maintain a number of services for customers, including drop box, drive-thru options or 24/7 kiosks that allow for payments with cash, check or credit/debit card. 

While walk-in services for customers at offices are temporarily unavailable, customers will have a self-service option at each business office.

Another option is visiting one of many Authorized Payment Locations where you can pay your bill with cash. Find a location near you at alabamapower.com/payinpersonAvailability is subject to those locations’ business hours and any special operations schedules they may adopt at this time.


 

Providing businesses with helpful resources

We are closely monitoring the impact of coronavirus (COVID-19) on Alabama’s economy and the overall well-being of our business customers. Resources for businesses can be found at altogetheralabama.org, a one-stop shop, announced by Gov. Kay Ivey, where Alabamians can ask for help or lend a hand. In the meantime, we are here to serve you and provide the service and reliability you’ve come to expect.

Here are a few key points to note if you’re a business owner:

  • We are working with business customers to arrange extended payments when they are temporarily unable to pay their power bill. If you need to make a payment arrangement, contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.).  
  • We are working to ensure there is no impact to the reliable service you trust us to deliver. This includes following plans to ensure all operations are handled, even in storm situations.
  • If you are a service provider and were signed up or interested in any of our training classes, the HVAC Training Center has cancelled all classes at this time. We will work with you to reschedule classes for a future date. Visit this page for the latest training updates. If you have any questions regarding your cancelled class or training credits, please contact us at 1-800-634-0154 or trussell@southernco.com.
  • If a lease and ID is required for you to establish service for a tenant, please contact our Business Service Center at 1-888-430-5787 (Monday through Friday, 7 a.m. to 6 p.m.) for assistance.
  • If you have questions about an electrical inspection, please note some municipalities are closing their offices to walk-in traffic or altering the way appointments are set up for inspections. We can check the status of your area if you contact us.
  • Due to circumstances regarding the pandemic, some builder requests such as service orders, trenching and meter sets may experience a short delay. Please be assured we are doing all we can to provide the service you trust us to deliver.

ALtogether is where you can find help or lend a hand




 

Scams on the rise amid COVID-19

We have seen an uptick in scammers targeting customers over the phone claiming to be an Alabama Power representative and requesting immediate payment on accounts. These scams happen periodically and are increasing during the COVID-19 pandemic.

Alabama Power works with each of our customers on the best service options for their accounts, and the schemes that criminals use are not part of our business practices.

An informed customer can combat scammers. Remember the following tips to protect yourself from scams:

  • We will never come to your door and demand an immediate payment.
  • We will never call you and ask you over the phone for bank information or a credit card number.
  • Any Alabama Power employee who comes to your door for any reason will have company identification that he or she will gladly show you. If you have any questions about whether a person actually works for Alabama Power, call Alabama Power at 1-800-245-2244 and do not let him or her inside your home.
  • Scammers sometimes claim they represent a public agency or government office offering grants that can pay your Alabama Power or other utility bill. Never provide anyone making this claim your credit card information, your Alabama Power bill information or account number, or any personal banking information. If someone makes this claim, call Alabama Power or your local police department to report it.
  • If you ever have any question about the status of your Alabama Power account, do not hesitate to call us. You can reach Alabama Power Customer Service weekdays from 7 a.m. until 9 p.m. at 1-800-245-2244.
  • The automated voice system at 1-800-245-2244 is available to check account balances 24 hours a day, seven days a week.

 

 

Please note: 

Sadly, there are some who continue to exploit this health crisis with false rumors, scams and innuendo. As you know, we are a trusted partner in the most challenging times. While this is an unprecedented situation, our ability to respond is a constant, and we have clearly stated we will not disconnect or charge late fees to any customer who is affected by COVID-19

We understand the importance of the safe and reliable electric service that our 1.4 million customers depend on us to provide, and we will continue to work with you on an individual basis as we have for more than 100 years.  

We can’t state it enough. If you need our help, contact Customer Service by logging into your account or calling 1-800-245-2244.

 


 

Built to be of service to the state

The Alabama Power Foundation and the ABC Trust have pledged $1 million to provide support to communities affected by coronavirus.

The foundation and trust are partnering with agencies including the American Red CrossSalvation ArmyUnited Way and others.

The foundation is working with its nonprofit community partners to identify needs and where gaps exist. In addition, the trust is collaborating with community action agencies to address food insecurity, medicine and hygiene needs, and energy assistance.

Additional plans to provide community support include:

  • Reallocating funds to provide accelerated assistance to organizations with a 501(c)3 status, including churches and faith-based organizations that are providing community relief programs.

  • Coordinating with the Alabama Workforce Council to identify ways to support displaced workers.

  • Partnering with other foundations to provide relief efforts to small businesses affected by this pandemic.



 

Elevating Alabama amid COVID-19

Alabamians are stepping up to help fellow Alabamians deal with the pandemic.

In keeping with its commitment to bring you “good news from home,” Alabama NewsCenter is looking to share as many examples as possible of Alabamians helping Alabamians during this time of crisis. You can get the latest updates at www.alabamanewscenter.com/coronavirus.

If you have an example of a business or organization doing something to help, let us know by sending an email to alnewscenter@outlook.com with the subject “COVID Alabama.” If you are a restaurant or business changing how you operate, let us know so we can pass that along to your potential customers.

 

Top Stories from Alabama NewsCenter

Loading…