Focused on What Matters – Serving You

When you flip a switch, come home to a warm house, or open your business for the day, you’re trusting that the power will be there. Most days, it simply is – and that quiet reliability matters.

Being There, So You Don’t Have to Think About It

For most customers, the best kind of service is the kind you don’t have to notice. Power that’s steady. Lights that stay on. Heat that works when the temperature drops.

Behind that everyday dependability is ongoing work to make sure electricity is available when you need it – across seasons, across miles, and across our communities, big and small. The goal is simple: so your day can go on as planned.

Built for Where You Live

Life in Alabama comes with its own challenges, and all of them affect how power is delivered to your home or business. Did you know?

• We have long rural distances between customers, with 42% of Alabamians living in rural areas.
• About 70% of our state is forested, and trees are the number one cause of outages.
• We face frequent severe storms, with an average of 57 tornadoes per year.

That’s why the system is designed to handle those realities. Investments in maintenance and technology help prevent problems before they reach you. Sometimes that shows up as a brief blink of the lights – often a sign the system corrected an issue automatically, saving you from a longer interruption. That’s our outage prevention technology at work.

Most prolonged outages are restored within two hours, and overall service reliability remains high at 99%. What that means for you is fewer disruptions and faster restoration when weather does get in the way.

Tools that Put You in Control

Your home uses energy differently depending on the season, the weather and your daily routines. Heating and cooling, in particular, can make a noticeable difference – adding up to 50% or more of your home’s energy use during the colder and hotter months.

In Alabama, the majority of homes use electricity to heat and cool, and because of this, we use about 30% more power than the national average.

To help you stay informed and in control, there are free tips and tools available:

• Energy Saving Tips to help you lower your usage by making small changes
• My Power Usage to track daily energy use and spot pattern
• Bill Explainer to clarify each section on your bill
• Budget Billing to smooth seasonal swings by averaging across the year
• Rate Advisor to compare rate options based on how you use electricity
• Energy Assistant to connect to assistance options and next steps

These resources are there for you to use when – and how – it makes sense for your household.

About Your Bill & Usage

Your power bill is part of a much bigger picture, one that includes comfort at home, reliable service, and energy use that naturally changes with the seasons.

While rates remain steady, your monthly bill is mainly shaped by how much electricity your home uses during a billing cycle. Colder weather often means heating systems run longer and more often, which can increase usage even when nothing else has changed.

Your heating equipment responds to the temperature outside and the thermostat setting you select inside. The greater the gap between those two numbers, the harder your equipment has to work. It doesn’t follow a calendar or a budget.

That’s why bills can rise during extreme temperatures. It isn’t always about a change in rates – it’s often about homes working harder to stay comfortable. At the end of the day, the rate is what one kilowatt-hour (kWh) costs, and your usage is how many kWh you use. While rates are steady, usage is the swinging factor.

Having a clear understanding of how usage affects your bill can make those changes feel less surprising. And when you need it, there are tools and support available to help you track patterns, gain more control of your usage, and explore options if you need assistance.

Service is about People

Service might look like a lineworker on a cold roadside.
Or a call answered by someone ready to help.
Or steady power that’s simply there when you need it.

Behind all of it are people – linemen, engineers, technicians, customer service teams – who care deeply about the communities they serve.

And that’s what we stay focused on: serving you, today, tomorrow and every day.