Authorized Payment Locations
Where can I find a list of payment locations near me?
Visit this page and simply enter your address, city or zip code to find a list of locations near you.
What do I need to make a payment at a merchant location?
You will need your account number or power bill. Some merchants will also require the barcode shown on your power bill. If you do not have your power bill handy, go here to obtain your barcode. You must have your account number to retrieve your barcode.
Is there a fee to pay at a merchant location?
Yes, the fee is $1.50. Effective February 1, 2021, the convenience fee will no longer be credited back to your account. The $1.50 fee is a convenience fee paid to the vendor for processing the payment. No part of this fee is collected by Alabama Power.
The fee was previously credited back to customers who paid at a merchant location August 1, 2019 through January 31, 2021, as requested by the Alabama Public Service Commission.
Can I make payment arrangements at authorized payment locations?
Authorized payment locations will not be able to assist with payment arrangements. To make a payment arrangement, you can do one of the following:
- Call 1-800-245-2244. Select Option 2 for Billing and then Option 2 for Payment Arrangement. From there, follow the prompts. Please note: you will need to know the primary phone number on the account and the last four digits of the account holder's social security number. If you do not know the phone number, you will need to know the account number or full social security number of the account holder.
- Log in to the Online Customer Care portal at alabamapower.com. Select Payment Arrangements under Billing and Payments.
- Visit an Alabama Power business office.
How long will it take for my payment to post?
If you provide the merchant all the required information (barcode and account number), your payment should post immediately.
Are there payment locations outside of Alabama?
Yes! There are more than 100,000 authorized payment locations across the U.S. All you need is your power bill or account number to make a payment. And remember select merchants may require the barcode on your bill.